Your order is very important to us.
Every effort will be made to process your order quickly and accurately.
Payment
We accept Visa, MasterCard, American Express, Discover, and Pay Pal . If you do not wish to give your credit card information on-line, you can phone it in to us at 812-883-6860.
Shipping charges
Shipping charges on your order confirmation are an estimate, actual shipping will be applied to your order before your credit card is charged. We do not add any fees for handling.
Price is based on the amount of your order and if the package will be shipped in the U.S. or overseas. We always ship the cheapest way possible.
FOR U.S. packages we ship Priority Mail, with a confirmation number to track the package. We use the U.S. Postal web site to calculate the cheapest way to ship your package. If you would like to have your package insured or require a signature confirmation, Please enter this is your comment section.
$4.80 U.S. Flat Rate Envelope up to 8 yards
$9.80 U.S. Flat Rate Box
$12.95 U.S. Large Flat Rate Box
If you would like to order a pattern shipped First Class just put a note in the shipping comments section and we will mail your at a lower rate. First class will take slightly longer than Priority.
Foreign orders are shipped Priority.
Canada and Mexico Options are:
$9.95 Flat Rate Envelope- Maximum weight is 4 lbs.
$23.95 Flat Rate Box- Maximum weight is 20 lbs.
$29.95 Large Flat Rate Box
If you prefer your order to be divided and shipped in multi flat rate envelopes please make a note in the comment section.
All other countries
$11.95 Flat Rate Envelope-Maximum weight 4 lbs.(approximately 8 yards fit in the envelope)
$38.95 Flat Rate Box- Maximum weight 20 lbs.
$49.95 Large Flat Rate Box
Pick-up by Local Customers
If you prefer to pick your order up at Craft Town, the shipping charge will be waived. We do, however, require prepayment. If you do not wish to give your credit card information on-line you can phone it in at 812-883-6860. Be sure to mention in the Special Shipping Instructions box that you will pick up your order. Please include your phone number so we can notify you when your order is ready. Any order to be picked up at Craft Town must be paid for at time of order or it will not be processed.
Sales Tax:
Sales tax of 7% is included for Indiana residents only.
Refunds
All returns must be authorized before returning.
We hope all of our customers are 100% satisfied. We have a 30-day return policy on items you are not satisfied with. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items and cut yardage may not be returned, unless you do not receive the correct item. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging. However, if you received a wrong item by mistake, we will gladly correct the error at our cost.
Craft Town
21 Public Square
Salem, IN 47167
1 812 883-6860
Brick and Mortar hours:
Monday - Friday 9:00-5:00
Saturday 9:00-4:00
Online always open
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Craft Town
21 Public Square
Salem, IN 47167
812-883-6860
|